At LYNTRAA, we want customers to have a clear understanding of our return and refund process. This policy explains return eligibility, return conditions, return shipping, exchanges, refunds, damaged or defective products, and how to contact us for assistance.
Effective Date: August 22, 2026LYNTRAA accepts eligible returns for products purchased through our website, subject to the requirements and conditions described in this policy.
Returns must meet the applicable eligibility requirements, return timeframe, product condition, and return instructions outlined below.
To be eligible for a return, the product must be returned in new and unused condition and must meet the requirements of this policy.
Eligible return situations may include:
Customers should contact LYNTRAA before sending a return so that the return instructions can be provided.
Eligible returns must be requested within 30 calendar days of delivery.
The return period begins on the date the order is shown as delivered by the applicable shipping carrier.
Return requests submitted after the applicable return window may not be eligible for a refund.
Returned products must be in new and unused condition and should be suitable for resale.
Returns that do not meet the applicable condition requirements may be reviewed before a refund is approved.
LYNTRAA may accept eligible change-of-mind returns when the product meets the return requirements and the request is made within the stated return window.
The product must be returned in new and unused condition with the applicable packaging, accessories, and order information.
Returns are accepted by mail.
Customers should contact info@lyntraa.shop before shipping a product back to LYNTRAA.
After the return request is reviewed, LYNTRAA will provide the applicable return instructions.
LYNTRAA provides free return shipping for eligible returns accepted under this policy.
Customers should not send a return to an address without first receiving return instructions from LYNTRAA.
LYNTRAA does not charge a restocking fee on eligible returns.
No percentage-based or fixed restocking charge will be deducted from an approved refund under this policy.
To request a return, contact us at info@lyntraa.shop before sending the product back.
Please provide:
For damaged, defective, or incorrect products, photographs or other information may be requested to help us review the issue.
Customers should obtain return instructions from LYNTRAA before sending a product back.
This helps us identify the order correctly and ensure that the returned product is directed through the appropriate return process.
If your order arrives damaged, please contact info@lyntraa.shop as soon as reasonably possible after delivery.
Please provide your order information and details about the damage. Photographs of the package and damaged product may be requested to help us evaluate the issue.
Eligible damaged products may qualify for a replacement or refund after review.
If a product appears to be defective, please contact info@lyntraa.shop with your order information and details about the issue.
We may request photographs or additional information to understand and evaluate the reported defect.
Where a product is determined to be defective and eligible under this policy, LYNTRAA may provide a replacement or refund as appropriate.
If you receive a product that is different from the item you ordered, please contact us at info@lyntraa.shop with your order number and details of the incorrect product.
Photographs may be requested so that we can verify the item received and determine the appropriate resolution.
Eligible incorrect-product cases may qualify for a replacement or refund.
Exchanges may be available for eligible products depending on product availability and the circumstances of the request.
Customers should contact info@lyntraa.shop before returning an item if an exchange is preferred.
If the requested replacement is unavailable, an eligible customer may instead receive a refund according to this policy.
Returned products may be inspected after they are received.
The inspection may consider the product's condition, packaging, included components, order information, and compliance with the return requirements described in this policy.
A refund is processed after the return has been reviewed and approved.
Approved returns are eligible for a full refund of the eligible purchase amount.
Refunds are generally issued to the original payment method used for the purchase.
The actual time for the refunded amount to appear in the customer's account may depend on the customer's bank or payment provider.
Once an eligible return has been received and approved, LYNTRAA will process the applicable refund within 5–10 business days.
After LYNTRAA processes the refund, the customer's bank, card issuer, or payment provider may require additional time to post the funds to the account.
LYNTRAA does not apply a general restocking fee to eligible returns.
Products that are used, damaged after delivery, altered, or otherwise returned outside the requirements of this policy may not qualify for a refund.
Any legally required consumer rights remain unaffected by this policy.
A return may be rejected if it does not meet the applicable return timeframe, product condition, eligibility requirements, or other requirements stated in this policy.
If a return is not approved, LYNTRAA may contact the customer with information regarding the return and the applicable next steps.
Customers should not send returns directly to the business address unless LYNTRAA specifically provides that address as the applicable return destination.
Please contact info@lyntraa.shop first to receive the correct return instructions.
Return and refund eligibility depends on the circumstances of the order and whether the requirements of this policy are met.
Customers should contact LYNTRAA as soon as possible when they experience an issue with an order so that the matter can be reviewed and the appropriate return instructions can be provided.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
If you have questions about a return, refund, damaged product, defective item, exchange, or return request, please contact us.