Effective Date: July 27, 2026

At Lyntraa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the conditions, timeframes, and process for returning eligible products and requesting a refund.

By placing an order on lyntraa.shop, you agree to the terms outlined below.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all tags, accessories, and manuals (if applicable).
• Be free from damage caused after delivery.
• Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain products cannot be returned, including:

• Personalized or custom-made items.
• Final sale or clearance items.
• Gift cards.
• Products that have been used, damaged, washed, or altered after delivery.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include your order number, a description of the issue, and clear photos of the product and packaging so we can resolve the matter promptly.

How to Start a Return

To request a return:

1. Contact our customer support team at info@lyntraa.shop.
2. Provide your order number and reason for the return.
3. Wait for return authorization and instructions before sending the item back.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your payment provider, refunds generally appear within 5–10 business days after processing.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please return the eligible product for a refund and place a new order through our website.

Order Cancellations

Orders may be cancelled only before they enter processing or shipment.

If your order has already been processed or dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the item meets our return requirements.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Check your bank account again.
• Contact your credit card company or payment provider, as processing times may vary.
• If you still need assistance, please contact our support team.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us.

Business Name: Lyntraa

Phone: +123 456 789

Email: info@lyntraa.shop

Business Address:
27708 Monroe
Sun City, CA 92585
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Time)